Returns & Refunds
🔁 Returns & Refunds Policy – ColorQuill
Effective Date: [Insert Launch Date]
Operated by QUILLEN CSB LLC
Email: hello@colorquill.com
Phone: +1 (863) 555-9213
💬 Our Promise
We want you to absolutely love everything you order from ColorQuill. If something isn’t quite right, we’re here to help!
📦 Returns
You may return eligible items within 14 days of delivery for a refund or store credit.
To qualify for a return:
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Items must be unused, unopened, and in their original packaging
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You must have proof of purchase (order confirmation or receipt)
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Return request must be made within the return window
How to Start a Return:
Email us at hello@colorquill.com with your order number and reason for return. We'll provide return instructions and a return address.
Note: Customers are responsible for return shipping costs unless the return is due to an error or a damaged item.
💳 Refunds
Once your return is received and inspected:
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We’ll notify you by email
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If approved, your refund will be processed to your original payment method
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It may take 5–10 business days for the refund to appear, depending on your bank
🚫 Non-Returnable Items
Unfortunately, we cannot accept returns on:
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Used or opened items
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Final sale or clearance items
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Digital products or gift cards
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Custom or personalized products
💔 Damaged or Incorrect Items
Received the wrong item or something arrived damaged?
We’re so sorry! Please email us at hello@colorquill.com with a photo and your order number within 5 days of delivery, and we’ll make it right ASAP.
🔄 Exchanges
We currently do not offer direct exchanges. To swap an item, please return it for a refund and place a new order.
❓ Questions?
Reach out to us any time at hello@colorquill.com or call us at +1 (863) 555-9213. We’re happy to help!